Privacy Policy
Last updated: 24 October 2026
Who we are
This website is operated by Doctor Ap (Private) Limited, Office # 211, Marine Faisal Building, P.E.C.H.S., Near Nursery, Shahrah-e-Faisal, Karachi, Sindh, Pakistan ("we", "us"). We are the data controller for personal data collected through this website and through our customer service channels. We respect your privacy and are committed to protecting it.
About this policy
This policy explains what information we collect, how we use it and the choices you have. We may update this policy from time to time; the date at the top of this page shows when it was last changed. Please check this page periodically to stay informed.
Information we collect
We only collect information that you choose to give us, for example when you contact us or place an order. This may include:
- Your name, phone number and delivery address
- Details of the products you order
- Messages, feedback or reviews you send us
- Information you share with us through social media such as Facebook or Instagram
You are not required to provide personal information, but we may not be able to process an order without it.
How we use your information
- To process and deliver your orders and handle returns
- To respond to your questions and provide customer support
- To improve our products, website and services
- To send you updates or offers, where you have agreed to receive them
- To prevent fraud and keep our website secure
- To comply with legal obligations
Sharing your information
We do not sell, trade or rent your personal information. We share it only with trusted partners who help us run our business — such as courier and delivery companies — and only to the extent needed to provide our services. These partners are required to keep your information confidential. We may also disclose information where required by law.
Cookies and analytics
Our website may use cookies and similar technologies, including tools provided by Meta (Facebook) and Google, to understand how visitors use the site and to measure the effectiveness of our advertising. You can disable cookies in your browser settings at any time.
How long we keep your information
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Your rights
You may ask us at any time to access, correct or delete the personal information we hold about you, or to stop using it for marketing. To make a request, please contact us.
Security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Children
Our website and products are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us and we will delete it.
Contact
Doctor Ap (Private) Limited
Office # 211, Marine Faisal Building, P.E.C.H.S., Near Nursery, Shahrah-e-Faisal, Karachi, Sindh, Pakistan
Phone: 0302-8497632